Customer Service Contact

+44 33 0684 6029

    Orders are processed and shipped within 24 hours upon the receipt of your payment. An email is sent to you confirming the processing and the deposit of your package.
    A tracking number is provided within 3 days.

    The standard shipping method is the private home package.
    Count from 2 to 5 days after deposit to receive your parcel.
    This delay is related to variations in the processing of Post services and depends on the peak period.
    Delivery is offered for all orders from 30 €.
    For any question, remark, special order call us or contact us by email.


    All returns for refund or exchange, you must send an email to or call +44 33 0684 6029 specifying the exact reason for your request, your order number, name and address.

    You have fifteen days after the receipt of the item to return it to :

    Loliv – Centre Henri 4 – 7 Place Henri 4 – 94220 – Charenton le Pont – France.

    The expenses of return are at the charge of the customer.


    Your order will be confirmed once payment has been accepted, thank you for ensuring properly fulfill of your order form to avoid any unpleasant surprises.


    Payment methods accepted on the site are:

    • Credit cards: Visa, Master Card, American Express, IPC, Diners Club
    • Bank Transfer
    • Check
    • Western Union, Moneygram

    Prices are listed on the site in Euro, during the sampling the current market rates will be considered.

    Our promotions are limited in time and availability, you will find a page explaining all details about current one.




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